eCommerce

The eCommerce Module

The eCommerce module extends the Website module with a full online store. Products from Inventory/Sales become browsable and purchasable online.

Core Concepts

Accessing the Shop

• The shop is at /shop on your website.
• Go to eCommerce > Products to manage the catalog.
• Go to eCommerce > Orders to view and manage sales.
• Go to eCommerce > Configuration for settings, payment methods, shipping.

How Orders Flow Into the Rest of the System

A completed checkout creates a normal Sales Order — from that point on it behaves exactly like an order taken manually by a salesperson: it reserves stock in Inventory, generates a delivery, and can be invoiced in Accounting. Nothing about fulfilment/invoicing is eCommerce-specific once the order exists.

Serving Returning Customers

Customer Portal

A registered customer can log in and see, under My Account:

• Order history and current order status/tracking.
• Invoices and payment status.
• Saved addresses (billing/shipping).
• Saved payment tokens (if the payment provider supports saved cards).

Guest Checkout vs Account Required

In eCommerce > Configuration > Settings, choose whether customers must create an account to buy, or can always check out as a guest (an account is auto-created behind the scenes either way, so order history is preserved if they later set a password).

Product Reviews & Ratings

Enable Customer Reviews in Settings to let logged-in customers who purchased a product leave a star rating and comment on its product page. Reviews can be moderated (approve before publish) or shown immediately, depending on your risk tolerance for unmoderated public comments.

Wishlists & Compare

If enabled, customers can add products to a Wishlist for later, or use Compare to view several products' attributes side by side before deciding — both are toggled per-website in Settings.

Managing Products

Making a Product Visible in the Shop

1. Go to eCommerce > Products → Create (or edit existing).
2. Set Can be Sold = True.
3. Set Available in POS if also selling in POS.
4. Add product Description (Sales) – Shown on product page.
5. Upload one or more Images. First image is the cover.
6. Set Category for navigation.
7. Set Website Ribbon – Badge like "Sale!", "New", "20% OFF".
8. Set Visibility – Visible, Hidden (by search only), Hidden.
9. Set Price and Cost.

Product Variants

On the Attributes tab:

1. Add attribute (Size, Color, Material).
2. Add attribute values (S, M, L, XL).
3. Quickenerp auto-generates all variants in a grid.
4. Configure per variant: price, SKU, barcode, image, weight.
5. On the website, customers select attributes via dropdowns, radio buttons, colour swatches, or a size grid, depending on the attribute's display type.
6. Price Extra – Add a surcharge for specific variant values (e.g. XL +$3.00).

Product Categories & Navigation

Go to eCommerce > Configuration > Product Categories. Create a hierarchy:

• Categories appear as shop navigation.
• Subcategories can be shown as filters.
• Each category can have a banner image and SEO description.

Product Filters & Search

In Edit mode on /shop, configure the filter panel:

• Price Range.
• Product Categories.
• Attributes (Size, Color).
• Rating.
• Custom filter options.

Digital / Downloadable Products

For non-physical goods (e-books, license keys, software), mark the product as a service/digital type and attach the downloadable file — the customer receives a download link on the order confirmation page and by email instead of a physical delivery being scheduled.

Stock Display on the Product Page

Optionally show "In Stock" / "Only 3 left" / "Out of Stock" messages on the product page, sourced live from Inventory quantities — configure the exact wording and threshold in eCommerce > Configuration > Settings > Inventory Defaults.