Social Media

Keeping Up With What's Being Said

Streams

A Stream pulls in content from a platform automatically — your own page's posts and their comments, or a keyword/hashtag search — into a live feed inside Quickenerp, so you don't have to check each platform's native app separately.

Engaging From the Feed

Like, reply to, or otherwise engage with a stream item directly from Quickenerp where the platform supports it — useful for a small team managing several accounts to divide up response duties without everyone needing native login access to every account.

Turning a Comment Into a Lead

If CRM is installed, a promising inbound comment or message can be converted into a lead directly from the stream, keeping the conversation's context attached rather than starting a fresh, disconnected lead record.

One Place to Post Everywhere

Rather than logging into each platform separately, connect your accounts once and compose, schedule, and review performance for Facebook, Instagram, LinkedIn, Twitter/X, TikTok, and YouTube from inside Quickenerp.

Core Concepts

Connecting an Account

1. Go to Social Media > Configuration > Accounts (or click Add Account from the dashboard).
2. Choose the platform and log in through that platform's own authorization screen (OAuth) — Quickenerp never sees or stores your platform password directly.
3. Grant the requested permissions (posting, reading insights) for the specific page/profile you manage.

What's Actually Working

Per-Post Insights

Open any posted item to see platform-reported engagement (likes, comments, shares, impressions, clicks) pulled back from each platform's own API — the same numbers you'd see natively, without logging into each platform.

Account-Level Dashboard

Compare follower growth and engagement rate across connected accounts and platforms on one dashboard, useful for deciding where to invest more posting effort.

Linking to Website Traffic

Posts that link back to your website automatically carry UTM tracking parameters, so traffic and conversions from a specific social post are attributable in Website/eCommerce analytics rather than showing up as generic "referral" traffic.

Best Practices

• Reconnect an account promptly if you see a token/authorization error — platforms periodically require re-authorization, and a stale connection silently stops future scheduled posts from that account.
• Preview platform-specific formatting before scheduling, especially for character-limited platforms.
• Use the content calendar to spot gaps or clustering in your posting schedule at a glance.