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Customer Credit Notes

Credit notes reverse a previously posted invoice - partially or fully. Go to Accounting > Customers > Credit Notes.

Creating a Credit Note

  1. Open the posted invoice.
  2. Click Add Credit Note.
  3. Choose refund type:
  • Full Refund - Reverses entire invoice.
  • Partial Refund - Select specific lines or enter an amount.
  • Select reason: Product Defect, Customer Return, Goodwill, Pricing Error, Other.
  • Check Re-inventory Products if returned items should go back to stock.
  • Click Create Credit Note. A draft credit note is created.
  • Review → click Confirm to post.
  • The credit note number is auto-assigned (e.g. CINV/2026/0001).
  • How Credit Notes Affect Accounting

    • Reverses the original revenue and tax entries.
    • Increases Accounts Receivable (reduces amount due).
    • If the original invoice was paid, the credit note creates a credit balance that can be refunded or applied to future invoices.
    • The refund is processed according to the original payment method (reverse payment, credit on account, etc.).

    Credit Note Report

    The credit note PDF shows the original invoice reference, reason for credit, and reversed amounts. Customise the report template in Technical → Reports.

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    This documentation is updated continuously. Some features described here may be renamed, deprecated, or still being finalized.