Social Media

What's Actually Working

Per-Post Insights

Open any posted item to see platform-reported engagement (likes, comments, shares, impressions, clicks) pulled back from each platform's own API — the same numbers you'd see natively, without logging into each platform.

Account-Level Dashboard

Compare follower growth and engagement rate across connected accounts and platforms on one dashboard, useful for deciding where to invest more posting effort.

Linking to Website Traffic

Posts that link back to your website automatically carry UTM tracking parameters, so traffic and conversions from a specific social post are attributable in Website/eCommerce analytics rather than showing up as generic "referral" traffic.

Best Practices

• Reconnect an account promptly if you see a token/authorization error — platforms periodically require re-authorization, and a stale connection silently stops future scheduled posts from that account.
• Preview platform-specific formatting before scheduling, especially for character-limited platforms.
• Use the content calendar to spot gaps or clustering in your posting schedule at a glance.

Keeping Up With What's Being Said

Streams

A Stream pulls in content from a platform automatically — your own page's posts and their comments, or a keyword/hashtag search — into a live feed inside Quickenerp, so you don't have to check each platform's native app separately.

Engaging From the Feed

Like, reply to, or otherwise engage with a stream item directly from Quickenerp where the platform supports it — useful for a small team managing several accounts to divide up response duties without everyone needing native login access to every account.

Turning a Comment Into a Lead

If CRM is installed, a promising inbound comment or message can be converted into a lead directly from the stream, keeping the conversation's context attached rather than starting a fresh, disconnected lead record.

Compose Once, Publish to Several Platforms

1. Go to Social Media > Posts → Create.
2. Write the Message and attach any images/video.
3. Select which Accounts this post goes to — one post can target several connected accounts across different platforms at once.
4. Preview how the post will look per-platform before publishing — formatting/character limits differ, so what fits on one platform may need trimming on another.

Post Statuses

• Draft – being written, not yet scheduled.
• Scheduled – has a future Scheduled Date and will publish automatically.
• Posting – actively being sent to each selected platform right now.
• Posted – complete; each account's sub-post is either posted or failed.

Because each account has its own sub-post, a post can be "Posted" overall while one specific platform's copy actually Failed (e.g. a token expired) — check individual sub-post status rather than assuming the whole post succeeded everywhere.

Scheduling & the Content Calendar

Set a Scheduled Date instead of posting immediately, and view everything queued on the Calendar view — drag a post to a new date/time to reschedule, giving a visual overview of your posting cadence across the month.

Templates

Save a frequently reused post structure (e.g. a weekly "New Blog Post" announcement format) as a Post Template so future posts of the same type start from a consistent layout instead of being written from scratch each time.