CRM
Last update:
07/21/2026
Completed
In this topic
CRM Overview
- Introduction to CRM
- Leads vs Opportunities
- Pipeline Management
- Activities, Follow-ups & Automation
- CRM Reporting & KPIs
- Sales Teams & Targets
- Lead Assignment & Territories
- Recurring Revenue Opportunities
- CRM Settings Deep Dive
Leads & Opportunities
Pipeline & Stages
Activities & Automation
Teams, Targets & Settings
Reporting & Analysis
Pipeline Management
Pipeline Management
Stages
Go to CRM > Configuration > Stages. Default stages:
- New / Incoming
- Qualified
- Proposal Sent
- Negotiation
- Won / Closed
- Lost
Customizing Stages
- Reorder stages by sequence number.
- Set Probability % per stage (auto-calculates expected revenue).
- Set Requirements – E.g. "Proposal Sent" requires a linked quotation.
- Stages can be marked team-specific, so each team can run a different pipeline shape (e.g. a renewals team needs fewer stages than a new-business team).
- Fold a stage in kanban settings to collapse it by default once most deals have moved past it, keeping the board focused on active work.
Moving Opportunities
- Kanban: Drag and drop between stages.
- List: Edit the stage field directly.
- Form: Click the stage progression bar at top.
Marking Won / Lost
- Click Won – Opportunity closes. Quickenerp can auto-create a customer and/or quotation if configured.
- Click Lost – Select a Lost Reason (mandatory if configured). Add notes. The opportunity is archived.
- A lost opportunity can be Restored from the archive if the deal comes back later — nothing is deleted, just archived.
Forecasting
The pipeline kanban shows the total expected revenue per stage. Weighted amount = Expected Revenue × Stage Probability %. The "Forecast" view shows this by salesperson, team, and month, and is the number most sales managers use for monthly revenue projections rather than raw pipeline value.
Duplicate & Similar Opportunity Warnings
When creating an opportunity for a company that already has one open, Quickenerp flags it so you don't run two competing deals with the same customer by accident. Review and merge if it's genuinely the same deal, or keep both if they're separate projects.
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This documentation is updated continuously. Some features described here may be renamed, deprecated, or still being finalized.