eCommerce

Managing Products

Making a Product Visible in the Shop

1. Go to eCommerce > Products → Create (or edit existing).
2. Set Can be Sold = True.
3. Set Available in POS if also selling in POS.
4. Add product Description (Sales) – Shown on product page.
5. Upload one or more Images. First image is the cover.
6. Set Category for navigation.
7. Set Website Ribbon – Badge like "Sale!", "New", "20% OFF".
8. Set Visibility – Visible, Hidden (by search only), Hidden.
9. Set Price and Cost.

Product Variants

On the Attributes tab:

1. Add attribute (Size, Color, Material).
2. Add attribute values (S, M, L, XL).
3. Quickenerp auto-generates all variants in a grid.
4. Configure per variant: price, SKU, barcode, image, weight.
5. On the website, customers select attributes via dropdowns, radio buttons, colour swatches, or a size grid, depending on the attribute's display type.
6. Price Extra – Add a surcharge for specific variant values (e.g. XL +$3.00).

Product Categories & Navigation

Go to eCommerce > Configuration > Product Categories. Create a hierarchy:

• Categories appear as shop navigation.
• Subcategories can be shown as filters.
• Each category can have a banner image and SEO description.

Product Filters & Search

In Edit mode on /shop, configure the filter panel:

• Price Range.
• Product Categories.
• Attributes (Size, Color).
• Rating.
• Custom filter options.

Digital / Downloadable Products

For non-physical goods (e-books, license keys, software), mark the product as a service/digital type and attach the downloadable file — the customer receives a download link on the order confirmation page and by email instead of a physical delivery being scheduled.

Stock Display on the Product Page

Optionally show "In Stock" / "Only 3 left" / "Out of Stock" messages on the product page, sourced live from Inventory quantities — configure the exact wording and threshold in eCommerce > Configuration > Settings > Inventory Defaults.

Promotions & Coupons

Enable the Coupons (loyalty) and Gift Cards modules in Apps.

Creating a Coupon Program

1. Go to eCommerce > Configuration > Coupon Programs.
2. Click Create.
3. Name – Internal name.
4. Rule:

• Minimum purchase amount.
• Specific products or categories.
• Customer group.

• Percentage discount (e.g. 10% off).
• Fixed amount discount (e.g. $15 off).
• Free shipping.
• Free product.

Gift Cards

Go to eCommerce > Configuration > Gift Cards.

• Sell gift cards as products.
• Customers buy a gift card → receive a code.
• Recipient enters code at checkout to redeem.
• Partial redemption supported – remaining balance stays for next purchase.

Automatic Promotions (Cart Rules)

Go to Sales > Configuration > Promotions. Create rules that auto-apply without a code:

• Buy X get Y free.
• Spend $100, get 20% off.
• Free shipping over $50.

eCommerce Reporting

eCommerce Analysis

Go to eCommerce > Reporting > eCommerce Analysis. Pivot with:

• Dimensions: Product, Category, Customer, Country, Payment Method, Shipping Method.
• Measures: Sales (Untaxed), Total, Quantity, Number of Orders.
• Filters: Date Range, Order Status, Sales Channel.

Key Metrics

• Conversion Rate – Visitors who completed checkout / total visitors.
• Average Order Value – Total sales / number of orders.
• Cart Abandonment Rate – Carts created but not paid.
• Top Selling Products – Volume and revenue.
• Sales by Channel – Direct, Referral, Social, Email.

Abandoned Cart Recovery

Enable Email Marketing integration. Quickenerp can auto-send abandoned cart emails after 1 hour, 24 hours, and 72 hours. Configure in eCommerce > Configuration > Settings > Abandoned Carts.

Best Practices

• Review cart abandonment rate weekly.
• A/B test product page layouts using the website builder (duplicate page → test variant).
• Monitor payment failure rates per provider.
• Analyze which customer segments buy which products.
• Cross-check eCommerce revenue against Sales/Accounting reports monthly — the numbers should match once orders are invoiced, so a gap usually flags a stuck or unpaid order.