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Creating Invoices from Sales Orders

Invoicing Policies - Detailed

Policy Trigger Best For
On Order ConfirmedMoment quotation is confirmedServices, digital goods, upfront payment
Before DeliveryInvoice must be paid before delivery proceedsRetail, make-to-order, high-value items
On Delivery OrderDelivery order is validatedPartial shipments, B2B with multiple deliveries

Manual Invoice Creation

  1. Open sales order → click Invoice smart button → Create Invoice.
  2. Choose: Ordered Quantities, Delivered Quantities, or Down Payment.
  3. Click Create & View Invoice. Draft invoice opens in Accounting.
  4. Review → click Confirm to post.
  5. Send to customer via "Send & Print".

Down Payments

  1. Click Create Invoice > Down Payment.
  2. Choose: Fixed Amount (e.g. ) or Percentage (e.g. 50%).
  3. Down payment invoice created. Deducted from final invoice total.

Credit Notes & Refunds

  1. Open posted invoice → click Add Credit Note.
  2. Choose: Partial Refund (select lines/amount) or Full Refund.
  3. Select reason: Product Defect, Customer Return, Goodwill.
  4. Check "Re-inventory Products" if returning to stock.
  5. Click Create Credit Note → review → confirm to post.

Multi-Currency Invoicing

  • Invoice uses same currency as sales order.
  • Exchange rates locked at invoice creation time.
  • Exchange gain/loss recorded on payment reconciliation.

Recent Improvements

  • Bulk Invoice Creation - Select multiple orders → Actions → Create Invoices.
  • Auto Email Invoices - Automatically email invoice when confirmed.
  • Invoice Preview - See amounts before creating.
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This documentation is updated continuously. Some features described here may be renamed, deprecated, or still being finalized.